FAQ

Frequently Asked Questions

Orders & Shipping

1. How long will it take to process my order?
We process all orders within 1-2 business days. You will receive an email notification with tracking information once your order has shipped.

2. What are your shipping options?
We offer standard shipping, which is free for all orders over $50. For more details, please see our full Shipping Policy.

3. Do you ship internationally?
Currently, we only ship within the United States.

Products & Ingredients

1. Are K-LYSTRO products cruelty-free?
Yes. We are committed to cruelty-free practices. None of our products or the ingredients used in them are tested on animals.

2. Are your formulas clean?
Absolutely. Our "Grooming, Engineered" philosophy means we focus on high-performance, clean ingredients. Our products are formulated without parabens, sulfates, or other harsh chemicals.

Returns & Support

1. What is your return policy?
We offer a 30-day satisfaction guarantee. If you're not satisfied with your purchase, you can return the unused portion for a full refund. Please review our Refund Policy for detailed instructions.

2. How can I contact customer support?
You can reach our team by emailing us at contact@klystro.com or by visiting our Contact Us page.